Released on = March 15, 2006, 7:00 am

Press Release Author = Todd Cardin

Industry = Telecommunications

Press Release Summary = Specialty Answering Service\'s announced plan to hire and
train customer service representatives in each metropolitan region of the U.S.

Press Release Body = Todd Cardin of Specialty Answering Service today announced the
companies plan to launch a localized presence to further enhance the nationwide
services scope. Although the operations offices will remain at their current
locations, Specialty plans to work hand in hand with local customer service
representatives to give the end user the feel of dealing with a local company. \"The
cornerstone philosophy of Specialty Answering Service is to service the customer by
what their needs are as opposed to where the customer is located\", Said Todd Cardin,
Sales Manager of Specialty. \"It does not make sense to have one call center
answering the phones of every type of business and professional.\" Yet today over
75% of all businesses in the United States still use a local call center.

Even though most businesses never have direct contact with their answering service,
they still feel comfortable having a service that they could drive to. Customer
service is always a phone call away but people still like doing business with a
neighbor. Specialty Answering Service has adopted the philosophy of providing
service nationally and customer service locally. Todd Cardin announced the plan to
find a customer service representative in every state to act as a customer service
liaison. The idea is a new one but it is a hybrid of the traditional localized
answering service and the fledgling nationwide call centers.

The concept set to begin in early 2007 is expected to take three years to complete.
In order to sustain a customer service point of presence in every state, a major
marketing initiative needs to take place in order to support such an infrastructure.
Todd Cardin said the companies initially considered opening several answering
services to take advantage of the still viable local answering service market, but
decided against it. We have found that the local answering service is not really a
practical operation considering the knowledge base that one needs to be able to
answer phones for the doctor as well as the plumber.

\"Specialization is still the wave of the future\", Todd Cardin said. \"We have come
so far in the last twenty years in what we do that reverting back to the old local
answering service would be a mistake.\" In the days of his original business Todd
Cardin Answering Service, there were not a whole lot of nationwide services and
virtually no specialty services with the exception of medical answering services.
The local customer service office will answer many clients concerns without
compromising the integrity of specialized service. The days of local answering
services are still here and will remain for some time, but as technology grows and
long distance becomes even more affordable than local phone service nationwide
services will continue to grow.


Web Site = http://www.specialtyansweringservice.net

Contact Details = Specialty Answering Service
ATTN: Todd Cardin
PO Box 60368
King of Prussia, Pennsylvania 19406
info@specialtyansweringservice.net